FAQ (Frequent Ask Questions)
1. What is better, offset or digital printing?
Both systems offer a great print quality and high quality materials, although with offset system you will always get a better result. The offset system is oriented to long runs. Since it has a higher fixed base cost, the unit price will be lower as more units are printed. It also offers a greater range of finishes and options regarding special inks, such as gold, and embossings. Digital printing is a very good option for short runs and easy formats. Since the fixed base cost is nearly zero, the price will not suffer when printing just few units.
2. I would like to see samples of papers and finishes.
At SprintCopy we have a large sample book with examples of all types of finishes that surely will help you to find the best solution for your project. Trust on our experience and we will advise you on the best option for each case. Let us assist you and we will use our experience.
3. I have the design, but I am not sure how can I prepare the files. Can you help me?
We understand that not everyone has the same knowledge and resources to prepare files for printing. Our experts will advise you on how to optimize your document and sent it to us for achieving the best result..
4. I am not able to make the graphic; can you do it for me?
Yes. Our graphic design department will prepare proposals according to your instructions in order to find the desired result.
5. What is customization? Which benefits do I gain?
With the one-to-one system you will save time and resources at the same time you increase significantly the impact of your communication. Click here for further information on this technology.
6. Do the prices for the same product change depending on the delivery time?
No. We understand that there are situations for which time is critical. Therefore, we commit ourselves to meet the agreed deadlines and to maintain our prices without taking into account the urgency of the order.
7. Can I send by email my works (attached files)?
Yes, although the email it is not intended to send large volume attachments. At SprintCopy we use a secure web platform for the exchange of files of any size and in any format. Ask us about this service and we will explain you how to use it and the advantages it offers.
8. Which are your opening hours?
The shop is open from Monday to Friday from 8.30 am to 14 pm and from 15 pm to 19.30 pm, as per the telephone costumer service, it is non-stop from 8.30 am to 19.30 pm.
9. It is possible to print Pantone colours in digital printing?
Usually not. What we make is a conversion as accurate as possible in order to get visually close to the desired Pantone colour. When printing in hexachrome, the colour range is wider and we can get close to much more colours than in CMYK printing (quadrichrome), especially in orange and blue tones. But we must recognize that, in most cases, it is not possible to reproduce with complete fidelity if we do not use direct ink.
10. Are you environmentally friendly?
SprintCopy is an environmentally friendly company. To prove it, we have the two most important forest management certificates: the Forest Stewardship Council (FSC) and the Programme for the Endorsement of Forest Certification (PEFC). Both are awarded independently by non-profit organizations that ensure the sustainable management of forest resources and verify that Sprincopy meets the standards of the chain of custody.