1. Which is better, offset or digital printing?
Both systems deliver high-quality printing and materials, however, you will always get a slightly better result with offset. Offset is geared towards long print runs, as it has a higher fixed base cost, so the unit price becomes more economical as more units are printed.
It also provides a wider range of finishes and options with regard to special inks such as gold or embossing. Digital printing is a great option when the print run is short and the format is simple as the fixed base cost is practically zero, so printing fewer units will not increase the price.
2. I would like to be able to view paper samples and finishes.
At Sprint Copy we have an extensive sample book with examples of all kinds of finishes, which is sure to help you find the ideal solution for your project. Place your trust in our experience and we will advise you on the best option in each situation.
3. I have the design, but I'm not sure how to prepare the files. Can you help me?
We are aware that when it comes to preparing files for printing not everyone has the same knowledge and resources. Our experts will be available at all times to advise you on how to optimise and send your document to us to achieve the best result.
4. I'm not skilled at creating graphics, can you do it?
Yes, our graphic design department will prepare proposals according to your instructions to achieve the desired result.
5. What does customisation entail, and what are the benefits for me?
With the one-to-one system you will save time and resources while considerably increasing the impact of your communication. Click here to view more information about this technology.
6. Do the prices of the same product change depending on the delivery time?
No. We understand that there are instances where time is critical. We are committed to meeting the agreed delivery times and maintaining our prices irrespective of the urgency of the order.
7. Can I send my projects as email attachments?
Yes, despite the fact that email is not designed to send large attachments. At Sprint Copy we use a secure web platform to exchange files of any size and format. Ask us about this service and we will explain how to use it and the advantages it offers.
8. What are the customer service hours?
The shop is open Monday to Friday from 8:30 to 14:00 and 15:00 to 19:30. With regard to the customer service line, it is available from 8:30 to 19:30 without interruption.
9. Is it possible to print Pantone colours when using digital printing?
Not usually. A conversion is made that is as close as possible to the desired Pantone colour. Printing in hexachrome allows for a wider range of colours and gets many more colours closer than when printing in CMYK (four-colour process), especially in shades of orange and blue. However, it must be stressed that, in most cases, it is not possible to provide a completely faithful reproduction without using direct ink.
10. Are you respectful towards the environment?
Sprint Copy is an environmentally responsible company. To demonstrate this, we hold the two most widely recognised forest management certificates: the Forest Stewardship Council (FSC) and the Programme for the Endorsement of Forest Certification (PEFC). Both are awarded independently by non-profit organisations that monitor the sustainable management of forest resources and verify that Sprint Copy complies with chain-of-custody standards.